Key Responsibilities
- Act as the first point of contact for prospective parents and students for admission inquiries.
- Provide detailed information regarding school programs, curriculum, fee structure, admission criteria, campus facilities, and policies.
- Facilitate campus tours and ensure a positive experience for parents and visitors.
- Manage and process admission applications, maintain accurate documentation, and oversee enrollment formalities.
- Follow up with leads through calls, emails, WhatsApp, and walk-ins to ensure inquiry-to-admission conversion.
- Maintain updated records in CRM/ERP, generate MIS reports, and submit weekly dashboards to management.
- Coordinate with academic departments, finance, administration, and marketing teams for seamless onboarding and orientation.
- Participate in admission campaigns, open houses, school fairs, and outreach activities to build brand visibility and strengthen admission pipelines.
- Handle parent queries professionally and maintain strong relationships throughout the admission lifecycle.
- Ensure compliance with school policies, timelines, and admission protocols.
Required Skills & Competencies
- Excellent verbal & written communication skills.
- Strong interpersonal and relationship-building abilities.
- Experience working with school admission procedures & documentation.
- Proficiency in MS Office, CRM systems, and reporting.
- Strong follow-up and negotiation skills.
- Ability to multitask, prioritize, and work under timelines.
- Professional and calm approach while handling parent queries.
- Must have more than 2 years of experience in k12 Counselling.
Preferred Personal Attributes
- Empathetic and student-oriented approach.
- Professional grooming and presentation.
- High level of integrity, confidentiality, and accountability.